Spiceworks does ticket creator receive public response license#
Solution: check on the About page to confirm that the PaperCut MF server has a current license installed. In another case deactivating and then reactivating Scan to Cloud worked. One customer reported that reinstalling the license file and restarting the server fixed the problem. The HTTP 401 (unauthorized) error suggests a problem related to the license. This error has been seen to happen in the case of a “Scan to Cloud Storage” action. Or try configuring the scan action so that it sends from the From address matches what’s configured in Options > Notifications > Email Options.Įrror: Failed to create scan cloud job, response status: 401ĭelivering scan images for scan job failed with an error: Failed to create scan cloud job, response status: 401, message. Solution: Set up an SMTP relay as mentioned in our article Integrated Scanning to Email with Office 365. In this situation, customers can set up an SMTP relay or configure the scan action in PaperCut so that the “from” address matches the email account in the SMTP server details. However, Office365 in the cloud is by necessity a lot more restrictive, and will only let a user “send-as” the user account they are authenticated as. Why? Traditionally an on-premise exchange server will let anyone “send-as” whatever user account so long as they are connecting from within the LAN.
This error is most commonly seen when customers transition from an on-premise Exchange server to Office365 as the email provider.
This error only happens in the case of a “Scan to Email” action. SMTPSendFailedException: 550 5.7.1 Client does not have permissions to send as this sender. Error: Client does not have permissions to send as this senderĭelivering scan images to user c3p0 failed with the error: Failed messages:.
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